Set Billing Descriptor

The billing descriptor is essential for helping customers identify merchants and transactions on their card statements. Instead of a generic descriptor that may confuse customers, every merchant can set their own billing descriptor to match their business name. This personalization is a powerful way to mitigate and minimize friendly chargebacks, as customers will always recognize who they have done business with.

The billing descriptor is set by the Primary Account Holder during onboarding. If you need to update your billing descriptor later, it’s quick and easy. Ensure that your customers can easily identify your company through your billing descriptor, as having a relevant and recognizable descriptor is one of the best strategies to minimize friendly chargebacks.

To update your billing descriptor:

1. Click the cog icon in the lower left corner of your screen to access Settings.
2. Under Settings, navigate to Business Details and then the Merchant File or Non Profit File tab, depending on your organization.
3. Enter your new descriptor under General in the Billing Descriptor box and click Save.